In fitness, commitment is everything. That’s why we created the Customer Advantage Program™ (CAP). It represents our complete dedication to warranty, service, and delivery. And it’s our assurance to you that we stand behind everything that bears the Matrix name. After all, we’re in the business of making fitness equipment, not excuses.

CAP 3 core promises:

1. You receive the best standard warranty in the industry, including three years “bumper to bumper” coverage on parts and labor for select Matrix cardiovascular products.
2. You receive our guarantee on service performance. All warranty parts ship out within 24 hours of call-in*, and we offer an optional CAP dollars reimbursement program for in-house service.
3. You receive on-time delivery of every order. Qualifying orders also receive certified installation and on-site service training.

*On-site parts program available for qualifying orders to minimize equipment down time, enabling single-visit repairs by having parts in stock at your facility and eliminates the possibility of backordered parts.

**The Customer Advantage Program is available for United States customers only, please check with your local Matrix distributor to learn more about your country's specific warranty details.