Presenting the Matrix Customer Advantage Program™ (CAP)
Matrix Fitness' dedication to warranty, service, and delivery is absolute. That's why we created the Customer Advantage Program. CAP is our assurance to you that we stand behind everything that bears the Matrix nameplate. It is also the primary reason our machines have the lowest total cost of ownership in the industry.
The Customer Advantage Program is available for United States customers only, please check with your local Matrix distributor to learn more about your country's specific warranty details.
CAP consists of 3 core promises:
- You receive the best standard warranty in the industry, including three years coverage on parts and labor for select Matrix cardiovascular products.
- You receive our guarantee on service performance. All warranty parts ship out within 24 hours of call-in*, and we offer an optional CAP dollars reimbursement program for in-house service.
- You receive on-time delivery of every order. Qualifying orders also receive certified installation and on-site service training.
On-site parts program available for qualifying orders to minimize equipment down time, enabling single-visit repairs by having parts in stock at your facility and eliminates the possibility of backordered parts.