Cardio Warranty

  T7xi/T7xe/T5x Treadmill T3xe/T3x/T3xh Treadmill T1xe/T1x Treadmill †
*Frame 7 Years 7 Years 7 Years
Drive Motor Lifetime 7 Years 3 Years
Parts 3 Years CAP 3 Years CAP 3 Years CAP
Labor 3 Years CAP 3 Years CAP 3 Years CAP
**Wear Items 90 Days 90 Days 90 Days
  A7xi/A7xe/A5x/ A3x Ascent E7xi/E7xe/E5x/E3x Elliptical Krankcycle® by Matrix
*Frame 7 Years 7 Years 5 Years
JID Hybrid Generator 5 Years 5 Years  
Parts 3 Years CAP 3 Years CAP 2 Years
Labor 3 Years CAP 3 Years CAP 90 Days
**Wear Items 90 Days 90 Days 90 Days
  S7xi/S7xe/S5x/S3x Stepper C7xi/C7xe/C5x ClimbMill H7xi/H7xe/H7x/H5x H3x Hybrid
*Frame 7 Years 7 Years 7 Years
JID Hybrid Generator 5 Years 5 Years 5 Years
Parts 3 Years CAP 3 Years CAP 3 Years CAP
Labor 3 Years CAP 3 Years CAP 3 Years CAP
**Wear Items 90 Days 90 Days 90 Days
  U7xi/U7xe/U5x/ U3x Upright R7xi/R7xe/R5x/R3x Recumbent E1x/R1x/U1x †
*Frame 7 Years 7 Years 7 Years
JID Hybrid Generator 5 Years 5 Years 5 Years
Parts 3 Years CAP 3 Years CAP 3 Years CAP
Labor 3 Years CAP 3 Years CAP 3 Years CAP
**Wear Items 90 Days 90 Days 90 Days
  Matrix Digital TV Entertainment Rower
Parts 3 Years   2 Years
Labor 3 Years    
Stands   1 Year  
** Wear items are: Headphone Jack, USB Port, iPod Connector, & Batteries. 90 Days Parts, No Labor.
† Warranty limited to 6 hours of use per day. Full commercial warranty not available on 1-Series cardio.

S Series/E Series Indoor Cycle Warranty

Frame construction, breakage, welding, seat and handlebar slider 10 years
Handlebar and saddle assembly, brake system (excluding brake pad), adjustment knobs, cranks, belt drive system, bottom bracket assembly, flywheel hubs assembly, powder coating 3 years
Pedals, insert sleeves for handle bar and saddle post, leveling feet 2 years
Saddle 1 year
*** Pedal straps, brake pads, pedal binding system and water bottle holder not covered under warranty.

Myride VX

Metal Wave Stand 3 years
Monitor Bezel, iPod Basket, Internal Monitor Cable Routing, External Cable Connection Terminals 3 years
Mini PC, Monitor, Internal Power Supply Unit 3 years
*** Audio and IPod Extension Cables are considered wear items excluded from warranty.

IC2, IC3, IC5, IC7 Indoor Cycle Warranty

Frame 5 Years
Powder coating, handlebar and seat post assembly (aluminum parts and PVC coating), dual belt drive system, intermediate drive sensor, bottom bracket assembly, flywheel and hub assembly, cranks 3 years
Pedals, Bowden cables, brake adjustment, ebrake activation cable, brake system, gas dampers, flip lever assemblies, insert sleeves for handlebars and seat post, leveling feet 2 years
Saddle construction (stitching and saddle deck not included), IC7 electronics (console, cable harness, PCBs and sensors, generator) 1 year
Labor 1 year
Shroud and top covers, IC7 LiPo battery 6 Months
*** The following wear items are excluded from warranty: pedal straps, pedal binding system.

Strength Warranty

  Ultra/Versa/Aura/Magnum/Varsity/Connexus G1 Strength
*Frame (Not coatings) 10 years 10 years
Weight Stacks 5 years  
Pulleys 5 years  
Pivot Bearings 5 years  
Other items not specified 3 years  
Labor 3 years  
Upholstery/Cables/Springs/Grips 1 year  
Accessories 6 months  
Parts   1 year
Labor (excluding upholstery/cables/grips)   1 year
Upholstery/Cables/Grips/Springs   90 days
* Frame is defined as the welded metal base of the unit and does not include removable parts.

The exclusive remedy for any of the above warranties shall be repair or replacement of defective Parts, or the supply of Labor to cure any defect, per the terms of the Commercial Warranty. All Labor shall be supplied by the local Matrix certified technician. The Product must be located within that service provider’s service area. Products located outside service area will not be covered by the Labor warranty.
  1. This warranty applies only to the original owner and is not transferable.
  2. Under no circumstances will MATRIX FITNESS be liable by virtue of this warranty or otherwise for damage to any person or property whatsoever for any special, indirect, incidental, secondary or consequential losses, damages or expenses in connection with exercise products.
  3. This warranty is expressly limited to the repair or replacement of a defective Frame, Motor, Electronic component, or Part.  Repair or replacement will be at the discretion of MATRIX FITNESS, and is the sole remedy of the warranty.
  4. Do not use equipment in any location that is not climate controlled, such as but not limited to garages, porches, pool rooms, saunas, bathrooms, car ports or outdoors. Failure to comply may void the warranty.
  5. This warranty does not cover normal wear and tear – including but not limited to: belts, deck, USB port, headphone jack and iPod cord, cuts in upholstery, damage caused externally that is not due to a manufacturer defect, improper assembly or maintenance, or installation of parts or accessories not originally intended or compatible with the MATRIX FITNESS Product as sold.
  6. This warranty does not cover damage or failure due to accident, abuse, corrosion, discoloration of paint or plastic, neglect, theft, vandalism, fire, flood, wind, lightning, freezing, or other natural disasters of any kind, power reduction, fluctuation or failure from whatever cause, unusual atmospheric conditions, collision, introduction of foreign objects into the covered unit, or modifications that are unauthorized or not recommended by MATRIX FITNESS.
  7. Parts reconditioned to As New Condition by MATRIX FITNESS or its vendors may sometimes be supplied as warranty replacement parts and constitute fulfillment of warranty terms. Any warranty replacement parts shall be warranted for the remainder of the original warranty term.
  8. The warranty does not cover damage or equipment failure due to electrical wiring that is not in compliance with applicable electrical codes and MATRIX FITNESS’ Owner’s Manual specifications.
  9. Matrix Ultimate™ treadmill decks will NOT be replaced unless both surfaces are worn through. Deck & belt replacement limited to one per treadmill.
NOTE: Historically, one surface of the average Ultimate Deck and belt will last 4 years in a high use facility.
This warranty shall NOT apply to the following:
  1. Failure to provide reasonable and necessary maintenance as outlined in the Owner’s Manual.
  2. Software limitations and upgrades.
  3. Batteries or other consumable goods.
  4. Cosmetic items.
  5. Repairs performed on equipment missing a serial number or with a serial number tag that has been altered or removed.
  6. Service calls to correct installation of the equipment or instructing on use of equipment.
  7. Pick-up, delivery or freight charges involved with repairs.
  8. Any labor changes incurred beyond the applicable labor warranty.
MATRIX FITNESS expressly disclaims all other warranties, express or implied, including but not limited to all warranties of fitness for a particular purpose or of merchantability. This warranty gives you specific legal rights, and your rights may vary from state to state.