Raising Expectations

Adding ingenious features and vastly improving serviceability turned a good idea into a great one.

It used to be called “The Gauntlet” because getting through a workout on it felt, at times, like nothing short of a miracle. There are few cardio machines that deliver a challenge like that of the ClimbMill, which replicates stadium stair climbing. It is not for the meek.

While the ClimbMill builds its user reputation on its intensity, we at Matrix stake our customer reputation in part on serviceability. That is why the machine that delivers the toughest workout is also one of the easiest to service In fact, service techs can access the ClimbMill’s inner workings by using a quarter—or a nickel or a dime—to open the shroud. An interior service light eliminates the need to juggle a flashlight. Techs can open it up, look inside and get straight to the heart of any issues. That’s impressive but it’s also necessary considering the nature of this beast: It’s not a small piece of equipment. Owners won’t have to move it or tip it over just to access the motor for routine maintenance or repair.

Serviceability isn’t the only thing that makes the Matrix ClimbMill stand out. If you’ve had any exposure to the ClimbMill, you know that anyone who uses it is going to sweat. A lot. And too much moisture can wreak havoc on finely tuned exercise equipment.

We knew the sweat situation was a sign that we did things right: The ClimbMill was designed to deliver an epic workout. But we also knew that we had to find a way to track perspiration away from critical internal parts and components. So we came up with a feature that does just that. Our unique Sweat Management System channels moisture away from the machine operations and into an easily accessible tray. This not only prolongs equipment life but also keeps the cardio floor clean.

We make it sound easy. It was anything but. In fact, our goals for the ClimbMill were as audacious as the workout itself. Which is exactly what made it worth the effort.